top of page

Maintenance Retainer FAQs

The Maintenance Retainer starts at a flat fee of $500 per month which will cover existing system support including standard maintenance, existing automation monitoring, and email support with a max 48-hour response time.

 

Any additions to the existing system design (building new data fields, tables, interfaces, bases, automations, or integrations) will be charged by the hour and invoiced monthly in arrears.

See below for details.

  • What is an Integration?
    Any connection between two platforms is considered an integration. Elevate supports the following integrations: Airtable, SmartSuite, Zapier, Make, Bubble, Softr, MiniExtensions, Adalo, and custom API Integrations.
  • What is an Automation?
    An automation is any procedural workflow with automated steps configured in Airtable, Zapier, or Make. Elevate will collaborate on building, implementing, and monitoring automations within your system.
  • What if an integration has an error?
    Covered: If the integration was configured in collaboration with the Elevate team, Elevate will investigate the cause of the error and provide details as to why the error occurred, and how to avoid this error in the future. If the source of the failure is a configuration error, Elevate will remediate, retest and validate the integration connection. Billed: If (1) the integration was not was not configured in collaboration with Elevate, or (2) the integration error was caused by changes made to your system by anyone outside of the Elevate team, or (3) an update is required for the integration to include additional data inputs, Elevate will address any necessary updates or reconfiguration, retest and validate the integration connection.
  • What is NOT covered in the flat monthly rate in the retainer model?
    The “Billed” sections in the responses below are considered updates or new configurations and will be billed at the reduced hourly rate and invoiced weekly.
  • What is covered in the flat monthly fee in the retainer model?
    The “Covered” sections in responses below are considered Standard Maintenance and are included in the retainer flat monthly rate.
  • What if an Automation fails or has an error?
    Covered: If your automation was built in collaboration with the Elevate team, Elevate will investigate the cause of the automation failure and provide details as to why the automation failed and how to avoid this failure in the future. If the source of the failure is a configuration error, Elevate will remediate, retest and validate the automation runs successfully. If an email automation is functioning but requires updated text or alteration of the From or To fields, this is also considered “Standard Maintenance”. Billed: If (1) the automation was not made in collaboration with Elevate, or (2) the automation fails based on changes made to your system by anyone outside of the Elevate team, or (3) an update is required for the automation to include additional steps or data inputs, Elevate will address any necessary updates or reconfiguration, retest and validate the automation runs successfully.
bottom of page